Automating this on the assumption that because nobody has commented in a while means it isn’t important is bad!” “If you don’t want to fix a problem then it is better for a human to explain why the problem won’t be fixed and personally close the issue. “If we care about users and that they trust that we will fix their problem then automatically closing their issue gives them the signal that we don’t,” Llewellyn said. Daniel Llewellyn, one of the most vocal opponents to using a stale bot, contends that an automatically closing issues sends the wrong message. Participants in the discussion on the proposal are divided on the best approach. Thanks for keeping our repository healthy! If the issue is still relevant and active, you can simply comment with a “bump” to keep it open, or add the “ Not Stale” label. This will be auto-closed if there is no new activity over the next 7 days. This is an auto-generated message to let you know that this issue has gone 180 days without any activity and meets the project’s definition of stale. Kazmierczak proposed the following message: A chilly, indifferent bot can unwittingly turn away potential contributors with the wrong kind of messaging. When you’re employing bots on a widely used open source project, they had better be friendly. One important concern is getting the tone right for the automatically-generated message. “The current recommendation is to set our policy to a 180-day of no activity, so if no comments or commits are on an issue or PR in 180 days, then the bot will post a comment to the issue alerting the user it will be closed in 7-days due to inactivity,” Marcus Kazmierczak proposed. Stale bots are usually employed to automatically close “stale” issues and PRs based on a predefined set of parameters for inactivity. Gutenberg project contributors are considering implementing a stale bot to tame the repository’s overgrown issues queue, which currently has 2,733 open issues.
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